Refund policy
Returns & Refunds Policy — The Harvest
Last updated: 24/09/2026
1. Return window
We accept returns within 7 calendar days of delivery. Requests made after this window will not be accepted under any circumstances. The 7-day period begins on the date your order is marked delivered by the courier, not the date you receive our confirmation email.
2. Condition of returned items
To qualify for a return, items must be:
• Unused, unwashed, and unworn
• In their original packaging, with all tags, labels, and accessories intact
• Free of any odours, stains, or damage not present at delivery
Items that don't meet these conditions will be sent back to you at your cost, and no refund will be issued.
3. Non-returnable items
The following are final sale and cannot be returned or refunded, except where faulty:
• Items marked "Final Sale" or purchased on clearance/discount
• Opened or used cleaning products, consumables, or hygiene-sensitive items
• Made-to-order or customised items
• Gift cards
4. Change of mind
Under the Electronic Communications and Transactions Act, you have the right to cancel most online purchases within 7 days for any reason, without penalty. This applies to standard full-price items in unused, original condition per Section 2. It does not apply to items listed as non-returnable in Section 3, which are excluded from the cooling-off right where permitted by law.
5. Faulty or damaged items
If an item arrives damaged or defective, you must notify us within 48 hours of delivery with photographic evidence sent to admin@theharvest-shop.com. Claims made after 48 hours will not be honoured. Once verified, we will offer a repair, replacement, or refund at our discretion.
6. Return shipping costs
Return shipping is the customer's responsibility in all cases except verified faulty or incorrect items. We do not offer prepaid return labels.
7. Refund method and timing
Approved refunds are issued to the original payment method only — no cash, EFT, or store credit substitutions unless we agree otherwise in writing. Refunds are processed within 10 business days of us receiving and inspecting the returned item, not from the date you post it.
8. How to request a return
Email admin@theharvest-shop.com with your order number, reason for return, and photos if applicable. Returns sent without prior authorisation will be refused at the door.
9. Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act, including your right to cancel certain online purchases within 7 days without penalty, or your right to a repair, replacement, or refund for goods that are defective or not fit for purpose.