Shipping policy

Shipping Policy — The Harvest

Last updated: 24/09/2026

1. Delivery area

We currently ship to addresses within South Africa only.

2. Shipping fees

• A flat shipping fee of R99 applies per order for any quantity of the same product.

• If your order contains more than one different product, a separate R99 shipping fee applies per unique product, as items may be dispatched from different warehouses and shipped separately with their own tracking number.

• Example: ordering 3 of the same item = R99 total shipping. Ordering 3 different items = R99 × 3.

• Shipping costs are calculated and displayed at checkout before you complete payment.

3. Processing time

Orders are processed once payment has cleared and reflected in our account, which can take 1–2 business days depending on your payment method. From there, orders take 2–4 business days to be picked, packed, and handed to our courier partner.

4. Delivery time

Once handed to the courier, delivery typically takes a further 3–5 business days, depending on your location.

5. Total estimated time

From payment confirmation to delivery, please allow 5–9 business days in total. This is an estimate, not a guarantee — delays caused by couriers, weather, high-demand periods, or incorrect address details are outside our control.

Items marked as shipping from overseas on the product page take 8–15 business days for delivery instead, and may arrive as a separate parcel.

6. Order tracking

Once your order has been dispatched, you will receive an SMS and/or email from our courier with your tracking number and estimated delivery window. You can also view your order status and tracking details by logging into your account on our Site.

7. Multiple parcels

If your order includes multiple different products, you may receive separate parcels with separate tracking numbers, as items can be dispatched from different locations. This does not mean part of your order has been cancelled — each parcel will arrive independently.

8. Failed or missed deliveries

Please ensure someone is available to receive your delivery, or that delivery instructions are accurate. Additional delivery attempts due to an incorrect address or a missed delivery may incur extra shipping charges.

9. Questions about your order

For any shipping or tracking queries, contact us at admin@theharvest-shop.com with your order number.